Policy

1. IntroductionMahalaxmi Jewellers is a jewellery retail business located at Masur, Umbraj Road, Tal-Karad, District Satara, Maharashtra – 415106.We may need certain information to answer enquiries, process purchases, provide customer service, communicate order information, maintain business records and respond to requests.We aim to collect only information reasonably required for the relevant purpose and to handle it in a transparent and responsible manner.This Privacy Policy also explains how we approach customer communications through WhatsApp Business and RCS for Business.

2. Information We CollectDepending on how you interact with Mahalaxmi Jewellers, we may collect the following categories of information
.2.1 User and Contact InformationThis may include:Name;Mobile or telephone number;Email address;Address;Delivery or billing information where required;Customer enquiries;Appointment details;Purchase-related information;Customer preferences voluntarily provided to us.
2.2 Transaction InformationWhen you purchase products or request services, we may collect information necessary to process and document the transaction.This may include product details, invoice information, payment status, transaction references, delivery information and information needed to comply with accounting, tax or legal requirements.We do not intentionally request customers to provide passwords, card PINs, CVVs, UPI PINs or OTPs through ordinary WhatsApp, RCS or email communications
.2.3 Device and Technical InformationWhen you interact with a website or digital service, technical information may be generated or collected, such as:IP address;Browser type;Operating system;Device type;Approximate technical location information;Date and time of interaction;Website pages accessed;Error and diagnostic information;Security-related information.The exact information collected depends on the technologies and platforms used.
2.4 Cookies and Similar TechnologiesOur website may use cookies or similar technologies for functionality, security, analytics and user experience.Further information is provided in the “Cookies & Tracking Technologies” section below.
2.5 Message DataWhen a customer communicates with Mahalaxmi Jewellers through WhatsApp, RCS, SMS, email or another messaging channel, we may process information necessary to respond to that communication.This may include:Telephone number or account identifier;Message content;Images or documents voluntarily sent to us;Date and time of messages;Delivery or communication status where made available;Customer requests and responses;Information necessary to resolve a customer complaint.The availability and visibility of message information may depend on the platform and service provider.

3. Purpose of Data CollectionWe collect information for legitimate and clearly defined purposes, including:Responding to customer enquiries;Providing requested products and services;Processing and documenting transactions;Providing customer support;Communicating order or service updates;Confirming appointments or requests;Sending promotional information where permitted and appropriately consented to;Managing customer preferences;Preventing fraud and misuse;Maintaining security;Improving our services;Meeting legal, tax and accounting obligations;Resolving disputes and complaints;Protecting our rights and property.We do not intend to use personal information for unrelated purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. Consent for WhatsApp & RCS Data ProcessingWhere Mahalaxmi Jewellers uses WhatsApp Business or RCS for Business to initiate customer communications, we aim to provide appropriate notice and obtain consent where required.Customers may provide consent by voluntarily contacting Mahalaxmi Jewellers, submitting a communication request, subscribing to communications, providing their mobile number for a stated purpose or using another legally recognised consent mechanism.Where promotional communication is involved, consent will be handled in accordance with applicable law and the requirements of the relevant messaging platform.Customers may withdraw consent for promotional communication at any time by contacting Mahalaxmi Jewellers or using the available opt-out mechanism.For RCS communications, customers may use “STOP” or another supported opt-out instruction where available.Withdrawal of consent may not affect processing that is necessary for a transaction, legal obligation, fraud prevention, security or another lawful purpose.Google’s RCS for Business policies require businesses to provide appropriate notice and obtain user consent before soliciting users and require agents to respect opt-out requests. GGoogle for Developers+15. Legal Basis for ProcessingDepending on the circumstances and applicable law, Mahalaxmi Jewellers may process personal data on the basis of:Consent;Performance of a requested service or transaction;Compliance with a legal obligation;Legitimate and lawful business purposes where permitted by applicable law;Protection against fraud, abuse or security threats;Establishment, exercise or defence of legal claims;Other lawful grounds recognised under applicable Indian law.Consent, where relied upon, should be voluntary, informed and capable of withdrawal, subject to legal limitations.

6. How We Use Collected DataMahalaxmi Jewellers may use collected information to:Respond to enquiries;Provide product information;Process orders;Confirm purchases;Provide after-sales assistance;Communicate delivery or service information;Maintain invoices and business records;Provide customer support;Handle complaints;Send relevant promotional communications where permitted;Manage WhatsApp and RCS communications;Maintain communication preferences;Detect and prevent fraudulent activity;Protect our systems;Improve customer experience;Conduct internal administration;Comply with legal requirements.We do not intend to sell customers’ personal information as a standalone commercial product.

7. Data Retention & DeletionMahalaxmi Jewellers retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.Certain records may need to be retained for longer periods because of tax, accounting, legal, dispute-resolution, fraud-prevention or regulatory requirements.When information is no longer reasonably required and there is no legal reason to retain it, we may delete, anonymise or securely dispose of it.Customers may request deletion of personal information by contacting us.Deletion may be subject to lawful exceptions. For example, transaction or accounting records may need to be retained where required by law.

8. Data Sharing with Third PartiesMahalaxmi Jewellers may share or permit access to personal information with appropriate third parties where necessary for legitimate business purposes.These may include:Meta / WhatsAppWhere WhatsApp Business services are used, information may be processed through WhatsApp, Meta and relevant infrastructure or service providers in accordance with their applicable terms and policies.Google / RCS ProvidersWhere RCS for Business is used, communication may involve Google, Jibe, telecommunications carriers, messaging providers or other infrastructure providers.RCS business conversations may be managed by businesses, messaging solution providers and carriers, and the technical handling of messages depends on the relevant service architecture. GGoogle HelpTelecom OperatorsMobile network operators and telecommunications service providers may process information necessary to transmit SMS, RCS or other telecommunications services.Payment Service ProvidersWhere applicable, payment providers may process payment-related information to facilitate transactions.Technology and Hosting ProvidersWe may use service providers for hosting, website operations, security, customer management, analytics, backups or other technical services.Professional and Legal AdvisersInformation may be disclosed where reasonably necessary to accountants, lawyers, consultants, auditors or other professional advisers.Government and Law Enforcement AuthoritiesInformation may be disclosed where required by law, court order, governmental direction or other lawful process.We aim to share only information reasonably necessary for the relevant purpose.

9. Security Measures & EncryptionMahalaxmi Jewellers takes reasonable organisational and technical measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.Security measures may include:Access controls;Password and authentication safeguards;Limited employee access;Device and system security;Secure service providers;Backups where appropriate;Monitoring for suspicious activity;Reasonable administrative controls.However, no internet-based communication system can be guaranteed to be completely secure.Customers should avoid sending unnecessary sensitive information through ordinary messaging services.The security characteristics of WhatsApp, RCS, email, SMS and other platforms are determined partly by the relevant platform providers and telecommunications infrastructure.Customers should also protect their own devices, accounts, passwords and authentication information.

10. Cookies & Tracking TechnologiesIf Mahalaxmi Jewellers operates a website using cookies, cookies may be used for purposes such as:Essential website functionality;Security;Remembering preferences;Analytics;Understanding website usage;Improving performance;Measuring marketing effectiveness where legally permitted.Cookies may be session-based or persistent.Customers may be able to manage cookies through their browser settings. Disabling certain cookies may affect website functionality.Where applicable law requires consent for non-essential cookies or tracking technologies, Mahalaxmi Jewellers will seek the appropriate consent.

11. Data Transfer & Storage (India-Based)Mahalaxmi Jewellers intends, where reasonably practicable and appropriate, to maintain business records and operational information using systems located in or accessible from India.However, use of third-party services such as Meta/WhatsApp, Google/RCS, cloud providers, payment providers, analytics providers or telecommunications infrastructure may involve processing outside India depending on the provider’s technical architecture.Where personal information is processed by third-party providers, such processing will be subject to applicable contractual, legal and platform requirements.Mahalaxmi Jewellers will take reasonable steps to use reputable service providers and protect personal information in accordance with applicable law.

12. User Rights (Access, Correction, Deletion)Subject to applicable law, customers may contact Mahalaxmi Jewellers to request:Information about personal data held by us;Correction of inaccurate information;Updating of contact information;Deletion of information where legally permissible;Withdrawal of consent for consent-based promotional communications;Cessation of marketing communications;Clarification regarding how information is used.Requests should be made using the contact details provided at the end of this Policy.We may need to verify the identity of the person making a request before taking action, particularly where the request involves disclosure or deletion of personal information.We will endeavour to respond within a reasonable period and in accordance with applicable legal requirements.Where information must be retained by law, we may explain the applicable limitation on deletion.

13. Policy for ChildrenMahalaxmi Jewellers does not knowingly seek unnecessary personal information from children.Our products and commercial transactions should be undertaken with appropriate involvement of a parent, guardian or legally authorised person where required by law.If a parent or guardian believes that a child has provided personal information to us without appropriate authorisation, they may contact us using the details in this Privacy Policy.Where legally required and reasonably possible, we will take appropriate steps to address such information.

14. WhatsApp and RCS ComplianceMahalaxmi Jewellers is committed to using business messaging responsibly.We will not knowingly use WhatsApp Business or RCS for Business to:Send fraudulent messages;Impersonate another business;Mislead customers about products or services;Send malicious content;Purchase or distribute customer telephone numbers unlawfully;Send repeated unsolicited promotional messages;Circumvent platform restrictions;Engage in illegal activities;Send prohibited content;Ignore valid opt-out requests.Google’s RCS for Business requirements specifically address accurate business identity, transparency, user consent, spam prevention and opt-out handling. GGoogle for DevelopersMeta’s WhatsApp Business terms also apply independently to the use of WhatsApp Business services. WWhatsApp.comCustomers should understand that WhatsApp and RCS are third-party communication platforms and their own privacy practices, terms and policies may apply in addition to this Privacy Policy.

15. Marketing Communications and Opt-OutMahalaxmi Jewellers may communicate with customers about products, services, offers or other business information where legally permitted and where appropriate consent has been obtained.We aim to keep promotional communication relevant and reasonable.Customers may opt out of promotional communications at any time.For WhatsApp or RCS, customers may send an appropriate opt-out request, including “STOP” where supported, or contact us directly.Opting out of promotional communications will not necessarily prevent essential transactional or service communications, such as information necessary to complete an existing purchase, respond to a customer enquiry or comply with law.

16. Third-Party Links and ServicesOur communications or website may contain links to third-party websites, platforms or services.Mahalaxmi Jewellers does not control the privacy practices of third-party websites.Customers should review the privacy policy and terms of any external service before providing personal information.The presence of a third-party link does not necessarily mean that Mahalaxmi Jewellers endorses that service.

17. Data Breaches and Security IncidentsIf Mahalaxmi Jewellers becomes aware of a personal-data security incident that requires notification under applicable law, we will take reasonable steps to investigate, contain and address the incident.Where legally required, affected individuals and/or relevant authorities may be notified in accordance with applicable requirements.Customers should immediately inform us if they believe that someone is impersonating Mahalaxmi Jewellers or misusing our business name, telephone number or communication channels.

18. Updates to Privacy PolicyMahalaxmi Jewellers may update this Privacy Policy from time to time to reflect changes in:Applicable Indian law;Data-protection requirements;WhatsApp or Meta policies;RCS or Google requirements;Our services;Technology;Security practices;Data-processing arrangements.The latest version will be made available through the relevant website or communication channel.The “Last Updated” date at the top of this Policy indicates when it was most recently revised.Where required, material changes may be communicated through an appropriate notice.

19. Governing Law (India)This Privacy Policy is governed by the laws of India.14. WhatsApp and RCS ComplianceWe will not knowingly use WhatsApp Business or RCS for Business to:Send fraudulent messages;Impersonate another business;Mislead customers about products or services;Send malicious content;Purchase or distribute customer telephone numbers unlawfully;Send repeated unsolicited promotional messages;Circumvent platform restrictions;Engage in illegal activities;Send prohibited content;Ignore valid opt-out requests.15. Marketing Communications and Opt-OutMahalaxmi Jewellers will process personal information in accordance with applicable Indian privacy, consumer-protection, information-technology and other relevant laws and regulations.The Digital Personal Data Protection Act, 2023 establishes India’s statutory framework concerning digital personal data processing, including obligations relating to entities processing personal data and rights of individuals. IIndia Code+1Nothing in this Privacy Policy is intended to remove or restrict any mandatory statutory right available to an individual under applicable Indian law.

20. Contact InformationFor privacy questions, data-access requests, correction requests, deletion requests, consent withdrawal, marketing opt-outs or privacy complaints, please contact:Mahalaxmi Jewellers
Masur, Umbraj Road
Tal-Karad, Dist-Satara
Maharashtra – 415106, IndiaMobile: 9011961126
Email: jewellerymahalaxmi9@gmail.comWhen making a privacy request, please provide sufficient information for us to understand and verify the request. We may request reasonable verification before disclosing, correcting or deleting personal information.

21. AcknowledgementBy voluntarily providing information to Mahalaxmi Jewellers, contacting us through our communication channels or using services that require personal information, you acknowledge that you have had an opportunity to review this Privacy Policy.Where consent is legally required, consent will be obtained through an appropriate mechanism.Mahalaxmi Jewellers will endeavour to maintain transparent, responsible and secure data-handling practices while providing customers with jewellery products should be reviewed by an Indian lawyer if you intend to rely on them as your definitive legal terms, particularly for jewellery-specific issues such as returns, exchanges, hallmarking, warranties, making charges, advance/consent before solicitation, and requires prompt opt-out handling. Meta’s WhatsApp Business terms likewise apply independently to the WhatsApp Business Solution. and related services.Mahalaxmi Jewellers
Masur, Umbraj Road, Tal-Karad, Dist-Satara, Maharashtra – 415106
Mobile: 9011961126
Email: jewellerymahalaxmi9@gmail.comThese drafts are designed for website publication and Meta/WhatsApp + RCS verification, but there are two important points before submitting them: (1) because you did not provide the legal entity type, I intentionally did not call Mahalaxmi Jewellers a “Private Limited Company,” “LLP,” or “Proprietorship”; and (2) the documents should be reviewed by an Indian lawyer if you intend to rely on them as your definitive legal terms, particularly for jewellery-specific issues such as returns, exchanges, hallmarking, warranties, making charges, advance payments and consumer disputes.For RCS, Google’s current policy specifically expects the publicly branded business identity to be accurate, requires appropriate user notice/consent before solicitation, and requires prompt opt-out handling. GGoogle for Developers Meta’s WhatsApp Business terms likewise apply independently to the WhatsApp Business Solution.